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Are Your Cursor Clicks Not Aligning With the Pointer in Oracle Hyperion Workspace? Check the Browser Zoom Level!
Posted on November 24, 2015
Author: Andy Tauro, Performance Architects

Seeing some weird behavior in Oracle Hyperion Workspace? Is the mouse pointer in one place, and when you click it, something else opens up, like in this image below?

In this example, the mouse pointer was aimed at the “Users” folder to open it up, but instead a sample report underneath it opened up, which is obviously annoying. The problem may be that the “Zoom” level in the browser tab may have been set to a value other than 100%. This is a known issue in some versions of Internet Explorer as well as Mozilla Firefox.

Oracle Hyperion Workspace navigation tends to have problems like this when the browser zoom is set to a value other than 100%, and this is also evident in other tree-based navigation screens, like in Hyperion Calculation Manager. Oracle Support offers a document entitled “EPM Workspace Zoom In Feature Has to be Set to 100% to Avoid Browsing Issues When Using Internet Explorer 11 (IE 11) (Doc ID 2009053.1)” that highlights this issue in Internet Explorer (IE) 11, and the document recommends setting the zoom level to 100% for an optimal browsing experience.

Have you experienced this or similar issues when using Workspace? Do you need additional help? Perhaps we can work together to fix some of your issues. Either way, we would enjoy hearing about your experiences in the “Comments” section below, or send us a note at sales@performancearchitects.com and we’ll see how we can help.

 

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